Terms and conditions

GENERAL BUSINESS TERMS AND CONDITIONS 
HOTEL AMADE CHÂTEAU

DVOJRAD 333, 930 25 VRAKÚŇ

 
Art.I.

Introductory Provisions, Purpose, Scope

  1. The operator of the Hotel Amade Château *****, Dvojrad 333, 930 25 Vrakúň (hereinafter referred to as the "Hotel") is the company Warcun, a.s. (JSC), with its registered office at Dvojrad 333, 930 25 Vrakúň, Registration No. (IČO): 45 669 678, registered in the Commercial Register of the District Court in Trnava, Section: Sa, File no.:10734/T.
     
  2. The purpose of these General Business Terms and Conditions (hereinafter referred to as the "GBTC") is to create a legal framework of relationships between the Hotel operator and its clients in order to ensure that clients are informed about the terms and conditions of services provided.
     
  3. The present General Business Terms and Conditions constitute an integral part of each contract (agreement) and an order, on the basis of which the obligation of the Hotel to provide clients with certain services and the obligation of clients to pay an agreed price for services provided, are created.
     
  4. It is presumed that clients have become acquainted with the present General Business Terms and Conditions unless it is proved that access to them was restricted or prevented through the fault of the Hotel.
     
  5. The present General Business Terms and Conditions become binding on the Hotel on the day of their publication. They become binding on clients at the time when services are ordered.
     
  6. The relevant rules issued by the Hotel apply to the contractual relationship established between the Hotel and clients depending on the type of service ordered by the client, namely the Accommodation Rules, the Wellness Rules and the Restaurant Rules, which are available to clients at the Hotel reception and individual locations where services are provided. Clients are obliged to follow the said Rules while using the Hotel services.

 
Art. II.

Definition of Terms

  1. For the purposes of this Contract, the following terms shall have the following meaning:

    a) Client means any natural or legal person who concludes a contract with the Hotel for the provision of services or sends a binding order to the Hotel;

    b) Hotel means the facility entitled Hotel Amade Château *****, Dvojrad 333, 930 25 Vrakúň (hereinafter referred to as the "Hotel"), which is run by the company Warcun, a.s. (JSC), with its registered office at Dvojrad 333, 930 25 Vrakúň, Registration No. (IČO): 45 669 678, registered in the Commercial Register of the District Court in Trnava, Section: Sa, File no.:10734/T.

    c) Contracting Parties means the Hotel and the Client;

    d) Service means any service provided by the Hotel in accordance with its business purpose, in particular, accommodation, catering, wellness and congress services;

    e) Individual client, as a rule, means 1 to 10 persons who jointly order Hotel services or reserve Hotel accommodation for the same time of arrival and departure;

    f) Event means a social event regardless of the number of participants, which is associated with the provision of several types of Hotel services, one of the services provided being a one-time short-term provision of Hotel space, which is otherwise available to other Hotel Clients, for exclusive use by the Client;

    g) Event Organizer means any natural or legal person who, organisationally, technically or otherwise, arranges an Event on behalf of or for the benefit of a Client, and for this purpose establishes a contractual relationship with the Hotel; unless otherwise agreed, the person who orders an Event (the Client) is its Organizer;

    h) The time of payment means the moment when the beneficiary was given an opportunity to dispose of the funds paid, i.e. on the day the funds are credited to the account, placed to the cashier etc.;

    i) Damage means actual damage and lost profit. Damage shall be compensated in money; however, if the entitled party so requests and if possible, the damage shall be compensated by way of restitution to the previous state.
     


Art. III.

Conclusion of the Contract

  1. Contract means, in particular, an agreement for the provision of services between the Client and the Hotel, drawn up on the basis of Client’s application confirmed by the Hotel. The application according to the previous sentence (hereinafter referred to as the "Order") shall be submitted by the Client to the Hotel in person, by telephone, in writing, by fax, on the Hotel’s website or by e-mail. The contractual relationship shall be established upon the confirmation (in writing, by fax or email) of the Client’s Order from the Hotel.
     
  2. By the conclusion of the Contract, the Hotel undertakes to provide the Client with services in the agreed scope and quality, while the right is also created to the Hotel to request the Client to pay the agreed price and to compensation for damage, if any, caused with respect to the use of Hotel services.
     
  3. In case of group orders or regularly repeated orders, the Contracting Parties are entitled to conclude a contract or a general contract in writing. If the Contracting Parties conclude a written contract and such a contract or parts thereof are not in accordance with the provisions of the GBTC, the provisions of such a contract shall take precedence over the provisions of the present GBTC. However, this is without prejudice to the validity of these GBTC in other matters; the same applies to individual contracts.
     
  4. The contract may also be concluded through an intermediary, with the intermediary acting as the obliged party towards the Hotel, unless the Hotel gives written consent to change the obliged party.

     

Art. IV.

Accommodation Services ˗ Individual Clients

  1. The Hotel is obliged to make the reserved rooms available to the Client after 14:00 (2:00 p.m.) on the agreed date of arrival; the Client is entitled to have a reserved room prepared before the specified date only if the Contracting Parties agreed to this when concluding the contract. The Client shall have no right to get a particular room, unless specifically agreed with the Hotel.
     
  2. The Client is obliged to make available and check out of the room on the agreed day of departure no later than 12:00 (12:00 p.m. – noon), unless otherwise agreed in advance. If the Client makes the room available after this time, the Hotel is entitled to charge 20 €/hour which has begun until 15:00 (3:00 p.m.); if the room is made available after 15:00 (3:00 p.m.), the full price of the room per night shall be charged.
     
  3. The Hotel is obliged to allow the Client to store valuables or the items of a high financial, social or intellectual value in a safe place (in the Hotel safe - the main reception, wellness reception). If the Client does not exercise this right, the Hotel is only liable for any damage due to loss, misuse, damage, theft or otherwise to the extent stipulated by law, even in case that a room-safe was used (for more details please see Article XII of these GBTC).
     
  4. The Client‘s stay in the Hotel is regulated by the Accommodation Rules of the Hotel Amade Château***** and the Hotel Operating Rules. The individual Rules are binding on Hotel guests.
     
  5. The Client is obliged to report to the reception of the Hotel, when checking in the room, any possible deficiencies, discrepancies or reservations as soon as they are discovered by the Client.
     
  6. The Client is also obliged to proceed in the same way, if the Client finds out any damage to the room or its inventory. If the Hotel identifies any damage to the room or its inventory after the Client's stay, without the Client reporting these facts to the Hotel reception, the Client is obliged to compensate the Hotel for damage to the room or its inventory in full.
     
  7. The Client who checks in before 6:00 (6:00 a.m.) is obliged to pay the price of accommodation for the whole previous night. From the Client requesting accommodation before 14:00 (2:00 p.m.), when the room was not leased the previous day, the Hotel is entitled to charge 20 €/hour which has begun.


 
Art. V.

Accommodation Services - Groups

  1. Unless stated otherwise, the provisions of these GBTC governing the conditions for individual clients apply to the accommodation conditions of groups.
     
  2. For the purposes of these GBTC, a group means a joint order of accommodation services concerning at least 11 natural persons or natural persons who use at least 6 rooms.
     
  3. In the case of group orders, a maximum of 5 promotional codes can be used. 
     
  4. In the case of group bookings, stay packages and special offers can be used for a maximum of 10 individuals and a maximum of 5 rooms. 

Art. VI.

Events

  1. In order to ensure and properly prepare an Event, its organizer is obliged to notify the Hotel of the final number of participants no later than 15 days before the date of the Event.
     
  2. In the event of any change in the scope of services provided by the Hotel, for reasons attributable to the Client, the Hotel shall provide an increase in the scope of the services to be provided according
    to its own possibilities. However, the Client has no legal right to increase the scope of the services to be provided, and the Hotel is obliged to consider such a request with due commercial care.
     
  3. In the event of an upward change in the number of participants, the settlement of account shall be made on the basis of the actual number of participants. Higher number of participants must be agreed with the Hotel in advance. In the event of a downward change in the number of participants, the Cancellation Conditions specified in these GBTC shall apply.
     
  4. For events lasting longer than 22:00 (10:00 p.m.), starting from 22:00, the Hotel is entitled to charge an additional fee for the service in accordance with the current price list of services, unless the agreed remuneration explicitly takes into account the duration of the event after 22:00.
     
  5. The Event Organizer and its customer are obliged to pay jointly and severally for the consumption of food and beverages ordered by the participants of the Event beyond the agreed scope of price calculation.
     
  6. The Event Organizer and its customer are obliged to pay jointly and severally for services ordered by the participants of the Event beyond the agreed scope of price calculation.
     
  7. The Organizer or its customer are obliged to settle in their own name, at their own risk and expense their obligations for the Event to organizations for copyright protection. The Hotel is not held responsible for any infringement of intellectual property rights.
     
  8. The Event Organizer or its customer are obliged to inform the Hotel without undue delay if the Event is likely to prejudice public policy and restrict or jeopardize the interests of the Hotel and other Hotel clients. The Hotel is entitled to take adequate measures to prevent such a situation and the Client is obliged to accept the same.
     
  9. Any advertisements in printed or electronic media, advertisements and announcements intended for the general public, in particular information on political, religious and commercial Events referring to any relationship with the Hotel, which are likely to damage the Hotel’s reputation or have the signs of free-riding on its reputation, require prior written consent of the Hotel.
     
  10. If the Hotel procures technical, electronic or other equipment from third parties on the basis of the request of the Event Organizer or its customer, the Hotel shall always act in the name, on authority from and on behalf of the Event Organizer or its customer.
     
  11. The use of the Event Organizer or its customer’s own technical, electronic or electrical equipment, when using electronic or other cable distribution systems of the Hotel, requires the consent of the Hotel. The Hotel reserves the right to charge separately fees for appliances and equipment that increase the cost of energy supply or operation of the Hotel above the usual rate. If the use of such equipment results in any failures or damage to technical and other devices of the Hotel, the Event Organizer and its customer are obliged to jointly and severally pay the costs associated with reinstating the same. The Hotel reserves the right to inspect such devices through its employees or third parties and take measures to prevent such a situation and the Client is obliged to tolerate the measures.
     
  12. The Event Organizer and its customer are fully responsible for the safety of the used technical, electronic or electrical equipment of the Event Organizer or its customer.
     
  13. Any decorative materials and items brough to an Event by the Event Organizer or its customer must correspond to statutory fire safety requirements. The Hotel is entitled to demand an opinion of the competent public authorities in this context. In order to prevent the occurrence of any damage, the Event Organizer or its customer are obliged to agree with the Hotel on the installation and location of the items.
     
  14. Any decorative materials and items must be removed immediately after the end of the Event by the Event Organizer or its customer, unless otherwise agreed. If the obligation is not performed, the Hotel is entitled to charge a rental according to the current price list of services for the period the decorative materials and items were in the rooms. The Hotel is also entitled to remove and store the items for the account of the Event Organizer or its customer.

 
Art. VII.

Purchase and Validity of Gift Vouchers

  1. The Client can purchase a gift voucher at the main Hotel reception in person, by telephone, electronically or on the Hotel‘s website, based on the valid price list.
     
  2. The subject of the gift voucher can be accommodation, Wellness & Spa services, restaurant services or special packages.
     
  3. The gift voucher shall be paid directly at the main reception in cash or by payment card, in the case of its purchase at the Hotel reception, telephone or electronic order. Upon agreement with the Hotel, the Client has the opportunity to pay by credit transfer for the gift voucher, based on a pro forma invoice. If the gift voucher is purchased on the Hotel‘s website, payment is made through a payment gateway (card payment).
     
  4. After making a payment at the Hotel reception, the Hotel shall immediately hand over the gift voucher to the Client; in other cases the Hotel shall send the gift voucher (together with a proper invoice, if any) to the email or postal address provided by the Client.
     
  5. The voucher shall be valid for a maximum of 12 months from the date of its issue. An exception is gift vouchers, the validity of which shall be agreed individually with the Client.
     
  6. It is not possible to extend the validity of gift vouchers.
     
  7. Gift vouchers after purchase cannot be exchanged for cash and are non-refundable.
     
  8. Gift vouchers issued for stay packages can only be used with an extra charge during the determined dates which are as follows: Easter, summer months between 1 July and 31 August, Christmas, New Year's Eve, New Year. Exceptions are gift vouchers, which have marked validity also during the said periods of time. If any gift voucher relates only to a specified season, its use outside the specified season may also be subject to payment of an extra charge. 

Art. VIII.

Use of Promotional Codes

  1. The Hotel is entitled to issue so-called promotional codes which, if used for Hotel services, entitle the Client to make use of various special discounts.
     
  2. Promotional codes can be issued as part of a loyalty programme (intended for clients determined individually) or as part of seasonal or other campaigns (published on the Hotel‘s website or in a magazine, intended for an unspecified number of clients).
     
  3. Promotional codes may only be used by natural persons outside organized events.
     
  4. Each promotional code has a specified period of validity, of which the Client is informed when the promotional code is issued. The Hotel is entitled to announce the expiration of the promotional code at any time before the expiry of the original validity period, of which they are obliged to inform the Client at the latest on the use of the promotional code.
     
  5. During the validity period of the promotional code, the Hotel is entitled to define periods during which the promotional code cannot be applied.
     
  6. Promotional codes shall apply only to accommodation services and can only be used when Hotel services are booked through the Hotel‘s website.
     
  7. It is not possible to cumulate the benefits resulting from the promotional code with other discounts and special offers.

Art. IX.

Stay Packages and Other Special Offers

  1. The Hotel offers the possibility of purchasing various stay packages and publishes other special offers which, if used, entitle the Client to make use of various special discounts at the Hotel.
     
  2. Stay packages and other special offers may be used only by natural persons outside organized events.
     
  3. The Hotel shall set the validity period of stay packages and other special offers at its own discretion for a particular specifically defined period of time or for an indefinite period of time. The Hotel is entitled to announce the expiration of stay packages and other special offers at any time before the expiry of the original validity period, of which they are obliged to inform the Client at the latest on the use of the relevant stay packages and other special offers by the Client.
     
  4. During the validity period of stay packages and other special offers, the Hotel is entitled to define periods during which they cannot be applied.
     
  5. It is not possible to cumulate the benefits resulting from stay packages and other special offers with other discounts unless it is expressly stated for a specific package or offer.

Art. X.

Prices for Services Provided by the Hotel and Payment Terms and Conditions

  1. The Client is obliged to pay the agreed price for the services used by the Client; this also applies to Hotel services provided by the Hotel to third parties based on the express request of the Client.
     
  2. Unless otherwise agreed, the agreed price the Client is obliged to pay for the ordered Hotel services is based on the valid Hotel price list. The Hotel is obliged to publish the price list in the usual way, especially on its website, at the reception, or in other facilities of the Hotel.
     
  3. The prices stated in the Hotel price list shall be final and include the value added tax, but do not include local taxes. If the period between the conclusion of the contract and the provision of the service exceeds six (6) months, during which the price charged for such services has been increased by the Hotel, the Hotel is entitled to increase the contractually agreed price, in accordance with the new price list, however, by a maximum of 5%.
     
  4. In other cases, the Hotel may also change the contractually agreed price, only where the Client subsequently changes the scope of services ordered, e.g., the number of persons, the number of rooms booked, the range of Hotel services, the length of stay etc., with the consent of the Hotel.
     
  5. The Hotel is entitled to demand an advance payment when concluding the contract. The amount of the advance payment and the payment due dates for the advance payment may be agreed upon in writing in the contract.
     
  6.  If the Client is late in making a payment, the Hotel is entitled to demand late payment interest in the statutory amount of the outstanding amount for each day of delay. This is without prejudice to claims for damages. If the Client is late in making a payment, of which the Client was notified in writing by the Hotel, the Client shall lose the right to any discounts provided in connection with the services ordered, and the Hotel is entitled to invoice the standard price in full without the application of discounts. In this case, the Client is obliged to compensate the Hotel for any and all costs demonstrably incurred for the services provided without the application of discounts and benefits.
     
  7. Credit card payments can be made before or after the provision of Hotel services, based on the data provided by the Client to make a payment.
     
  8. If services are not fully used, the Hotel is entitled to charge a price for the agreed scope of services.
     
  9. The Hotel reserves the right to additionally charge from the Client’s credit card any differences found out after Client‘s departure (e.g., minibar consumption, compensation for damage, fines, etc.), to which the Client gives its explicit consent when making the order; in this case, the Hotel is obliged to inform the Client in writing of any additional charge of differences from the Client’s credit card and the grounds for such additional charge.

 
Art. XI.

Pre-Authorization and Advance Payment for Services

  1. If an individual Client reserves accommodation services (a room or a stay package ):

    a)  via the Hotel’s website (www.hotelamade.sk), the Client shall pay the price for accommodation immediately through the Hotel’s payment gateway (by credit card). After making a payment, the Client shall receive an electronic invoice and a booking confirmation;

    b) via reservation portals, the Client is obliged to provide credit card details for pre-authorization purposes. On the basis of such data, the Hotel is entitled to make the pre-authorization of the credit card at an agreed price for services to be provided, which shall be debited from the credit card upon the Client’s departure from the Hotel;

    c)  by telephone, by e-mail communication: The Client shall receive a link to a pre-authorization form, which shall be filled in and delivered by the Client to the Hotel no later than 12 hours of the receipt of the link. On the basis of the form thus filled in, the Hotel is entitled to make the pre-authorization of the credit card at an agreed price for services to be provided, which shall be charged from the credit card upon Client’s departure from the Hotel. If the Client does not deliver the completed form to the Hotel within the specified period, the reservation and the contract shall be cancelled automatically.
     

  2. The Hotel is entitled to request a credit card pre-authorization also when booking individual restaurant and wellness services. In this case, the Client shall receive a link to the pre-authorization form, which shall be filled in and delivered by the Client to the Hotel no later than 12 hours of the receipt of the link. On the basis of the form thus filled in, the Hotel is entitled to make the pre-authorization of the credit card at an agreed price for services to be provided. If the Client does not deliver the completed form to the Hotel within the specified period, the reservation and the contract shall be cancelled automatically.
     
  3. For group booking of individual restaurant and wellness services, the Hotel is also entitled to demand an advance payment. In this case, the Hotel shall issue a pro forma invoice for 50% of the total price of the booked services after concluding a written or oral contract.
     
  4. Unless another contract is agreed in writing between the Client and the Hotel, the Hotel is entitled to demand an advance payment in the case of the organization of Events as follows:

    a)    In the case of confirmation of a binding reservation in writing (mail, email) at least 2 calendar months before the Event, a pro forma invoice no. 1 shall be issued for 50% of the total amount on the basis of a mutually agreed price offer, after concluding a written or oral contract. Subsequently, at least 1 calendar month before the Event, a pro forma invoice no. 2 shall be issued for another 40% of the total amount of a mutually agreed price offer. If, in the meantime, the price offer changes with the consent of both Parties, the Hotel shall take the change into account in the amount of the second pro forma invoice so that the sum of the two pro forma invoices is 90% of the last mutually agreed price offer.

    b)   In the case of confirmation of a binding reservation in writing (mail, email) less than 2 calendar months before the Event, a pro forma invoice shall be issued for 90% of the total amount of a mutually agreed price offer, after concluding a written or oral contract.
     

  5. If the advance payment according to this Article is not paid in time and in full, the Hotel reserves the right to terminate the contract by withdrawal without prior notice, whereas the Hotel may keep the portion of the advance payment already paid. In case of termination, the paid advance payment shall be subject to the valid Cancellation Conditions.
     
  6. If the Client provides incorrect data for pre-authorization purposes according to this Article, and the Hotel is not able to make pre-authorization, the reservation and the contract shall be cancelled automatically, of which the Hotel is obliged to inform the Client in any information channels available.
     
  7. If the Hotel is unable to provide pre-ordered restaurant or wellness services through the fault of the Hotel, the Hotel shall offer the opportunity to use the relevant service during another period of time and at the prices initially agreed.

Art. XII.

Cancellation Conditions

  1. The Client has the right to cancel the ordered services or Event at any time. The cancellation must be made in writing (or by e-mail) sufficiently in advance.
     
  2. The Hotel is entitled to compensation in the form of a cancellation fee as a flat-rate compensation, which is determined as a percentage of the price or advance payment for services, the amount of which depends on the period of time remaining between the date of cancellation and the planned start of service provision.
     
  3. Unless otherwise specified or agreed, cancellation fees for an Event are as follows:

    a) For the cancellation of the entire Event:

    - At any time between the day when the contract is executed and the 30th day before the Event, the Hotel shall charge a cancelation fee amounting to 50% of the total of the advance payments stated in Art. XI par. 3 of these GBTC;

    - 15 - 29 days before the Event, the Hotel shall charge a cancelation fee amounting to 60% of the total of the advance payments stated in Art. XI par. 3 of these GBTC;

    - 5 - 14 days before the Event, the Hotel shall charge a cancelation fee amounting to 75% of the total of the advance payments stated in Art. XI par. 3 of these GBTC;

    - 1 - 4 days before the Event, the Hotel shall charge a cancelation fee amounting to 90% of the total of the advance payments stated in Art. XI par. 3 of these GBTC;

    - On the day of the Event, the provider shall charge a cancelation fee amounting to 100% of the total of the advance payments stated in Art. XI par. 3 of these GBTC;

    - The Hotel is entitled to the payment of the full price according to the mutually agreed price offer if the Client does not announce the cancellation of the Event and the Client or Client‘s guests do not use the agreed services.

    b) For the cancellation of the reservation of rooms/apartments:

    - More than 15 days before the Event, the Hotel shall not charge any cancelation fee;

    - 11 – 15 days before the Event, the Hotel is entitled to charge a cancelation fee amounting to  50% of the over-the-counter price of each room/apartment cancelled;

    - Less than 11 days before the Event, the Hotel is entitled to charge a cancelation fee amounting to  100% of the over-the-counter price of each room/apartment cancelled.

    c) For partial cancellation of services other than under point b) (e.g. a reduction of the number of persons, shortening of the event or a reduction of the scope of services):

    - For the cancellation of services contained in the calculation more than 15 days before the Event, the Hotel shall charge no cancellation fee;

    - For the cancellation of services contained in the calculation less than 15 days before the Event in a scope representing a maximum of 10% of the total price of the mutually agreed price offer, the Hotel shall charge no cancellation fee;

    - For the cancellation of services contained in the calculation less than 15 days before the Event in a scope representing more than 10% of the total price of the mutually agreed price offer, the cancellation fee shall be calculated from the difference between the last mutually agreed price offer and the price offer less the cancelled services, by multiplying by the coefficient 0.9 and another coefficient determined under point a), taking into account the number of days  up to the date of the Event.
     

  4. Unless otherwise specified or agreed, cancellation fees for the use of accommodation services outside the Event are as follows:

    a) For the cancellation of room/apartment reservation if the cancellation relates to not more than 3 rooms:

    - More than 48 hours before the start of services, the Hotel shall charge no cancellation fee;

    - Less than 48 hours before the start of services, the Hotel is entitled to charge a cancelation fee amounting to 100% of the price of each cancelled room/apartment per night.

    b) For the cancellation of room/apartment reservation if the cancellation relates to more than 3 rooms:

    - More than 20 days before the start of services, the Hotel shall charge no cancellation fee;

    - 11 - 20 days before the start of services, the Hotel is entitled to charge a cancelation fee amounting to  50% of the price of each cancelled room/apartment for the entire length of the stay booked;

    - Less than 11 days before the start of services, the Hotel is entitled to charge a cancelation fee amounting to 100% of the price of each cancelled room/apartment for the entire length of the stay booked.
     

  5. Unless the Parties agree otherwise, in the case of rescheduling (the postponement of the first day of services) of group booking of accommodation services, as well as in the case of second and subsequent change of the date of individual booking of accommodation services, the Hotel is entitled to demand a cancellation fee, depending on the time segment that remains between the date of notification of the change and the original start of the service, using the dates under the previous paragraph of this Article. The first change of the reservation date for individual clients, as well as a change of reservation increasing the number of rooms, number of guests, length of stay or other required services, with an unchanged date, is not subject to cancellation fees.
     
  6. Unless otherwise specified or agreed, cancellation fees for wellness services are as follows:

    a) For the cancellation of the reservation of wellness procedures (except for Hammam procedures):

    - More than 6 hours before the reserved date, the Hotel shall charge no cancellation fee,

    - Less than 6 hours before the reserved date, the Hotel is entitled to charge 50% of the agreed price,

    - If the Client does not report the cancellation of reservation and does not use the agreed services, the Hotel is entitled to the payment of the full price of booked services.

    - In case of late arrival, the procedure for the Client shall be shortened by the delay time without the right to a discount. The Client shall be charged the full price even if there is not enough time to complete the procedure.

    b) For the cancellation of the reservation of Hammam procedures:

    - More than 12 hours before the reserved date, the Hotel shall charge no cancellation fee,

    - Less than 12 hours before the reserved date, the Hotel is entitled to charge 50% of the agreed price,

    - If the Client does not report the cancellation of reservation and does not use the agreed services, the Hotel is entitled to the payment of the full price of booked services.

    - In case of late arrival, the procedure for the Client shall be shortened by the delay time without the right to a discount. The Client shall be charged the full price even if there is not enough time to complete the procedure.
     

  7. Unless otherwise specified or agreed, cancellation fees for restaurant services are as follows:

    a) Order cancellation (reservation of space, a table or a specific service) at the Pompadour Restaurant, Patesserie, Cigar Room, Kukkonia Restaurant, Wine Cellar, Wellness Bar and Pool Bar more than 24 hours before the reserved date, the Hotel shall charge no cancellation fee.

    b) Order cancellation (reservation of space, a table or a specific service) at the Pompadour Restaurant, Patesserie, Cigar Room, Kukkonia Restaurant, Wine Cellar, Wellness Bar and Pool Bar less than 24 hours before the reserved date, or if services are not used without notice of cancellation, the Hotel is entitled charge a cancellation fee amounting to 100%  of the pre-authorization price under Art. XI. par. 2 hereof.
     

  8. If the right to a cancellation fee is created to the Hotel, the Hotel is obliged to send the Client a notice of the quantification of the cancellation fee and the due date, within 14 days from the date of creation of the right to the cancellation fee.
     
  9. The costs of technical equipment, decorations and otherwise ordered by the Hotel, which are provided by an external company for the needs of securing the Event in the scope of costs already incurred by the Hotel, which could not be covered by other uses, shall be borne by the Client in full.
     
  10. In exceptional cases (an illness, death, etc.), the Hotel may waive the right to a cancellation fee on the basis of demonstrable evidence of the serious cause of the cancellation of the stay or Event.
     
  11. If the right to a cancellation fee or the compensation of costs as per par. 8. is created to the Hotel, the Hotel is entitled to satisfy its claim from the relevant advance payment paid by the Client, if any, of which the Hotel is obliged to inform the Client in writing without undue delay.

Art. XIII.

Withdrawal from the Contract by the Hotel

  1. The Hotel is entitled to withdraw from the Contract only if some of the following conditions is met:

    a) The right to withdraw has been agreed in writing with the Client, only for the reasons stated in the contract;

    b) The Client does not insist on contract performance by the Hotel;

    c) The Client has liabilities to the Hotel after the due date;

    d) A prepayment or advance payment was agreed when booking services and the Client failed to perform its obligation in time, however, the Hotel may withdraw from the contract no later than the moment the Client‘s obligation is performed;

    e) There have been circumstances, for which the Hotel is not responsible, and which make it impossible to perform the contract at the agreed period of time;

    f) Rooms were booked with misleading or incorrect Client details or other material facts.
     

  2. No Client‘s claim for damages arises when the Hotel lawfully withdraws from the contract.


Art. XIV.

Liability for Damage Caused to Things Brought or Left

  1. The Hotel shall be liable for damage caused to things brought or left according to Article 433 et seq. of the Civil Code, i.e. the Hotel is liable for any damage to things that have been brought in by or for Clients, unless the damage occurs otherwise. Things are brought into the premises, if they are brought into the premises reserved for the accommodation or storage of things, or which were handed over to some of Hotel staff for such a purpose. (Article 433 par. 1 of the Civil Code).
     
  2. The Hotel is only liable for jewellery, money and other valuables up to the amount of EUR 332 (Article 1c of the Regulation of the Government of the Slovak Republic No. 87/1995 Coll., implementing some provisions of the Civil Code). The right to compensation for damage shall extinguish if it has not been exercised on the fifteenth day at the latest after the day on which the injured Client becomes aware of the damage. It is presumed that the Client gets knowledge of the damage no later than on the day of departure from the Hotel.
     
  3. By the provision of a parking space in the Hotel car park, with or without payment, shall not create a custody contract. The Hotel shall not be held liable for any loss or damage to motor vehicles and their accessories as well as to their content, parked on the land of the Hotel operator.
     
  4. The Hotel shall not be held liable for any injuries and damage caused during participation in programmes and Events of any nature, organized on the premises or at the site of the Hotel, unless such injuries or damage were caused by the Hotel as a consequence of its gross negligence or intent. Everyone shall participate in such programmes and Events at his own risk.

Art. XV.

Complaints

Rights and obligations of the Parties with respect to the complaints of services provided by the Hotel to the Client are regulated by the Hotel Complaints Procedure, which is available at the Hotel reception.

Art. XVI.

Specific Provisions

  1. No animals (including assistance dogs), substances of a dangerous nature (explosives, weapons and ammunition, corrosives, poisons or toxic substances, narcotic, psychotropic and similar substances, infectious or radioactive materials) may be brought into the Hotel.
     
  2. Smoking is only allowed in the designated areas of the Hotel. Smoking in other areas of the Hotel is prohibited. In case of violation of this prohibition, the Hotel has the right to impose a fine of € 300.00 on the Client for each violation found.


Art. XVII.

Communication
 

  1. Unless otherwise stipulated in the written contract or in these GBTC, all documents concerning the legal relationships established between the Hotel and the Client shall be delivered:

    a)   In person,

    b)   By post,

    c)   By a third party authorized to deliver postal items,

    d)   By e-mail to an e-mail address of the Party reported to the other Party.
     

  2. If communication between the Hotel and the Client is delivered by post, it shall be delivered by registered post to the Hotel’s registered office and to the Client‘s permanent address or registered office.
     
  3. If the obligation relationship between the Hotel and the Client continues, each participant shall be obliged to immediately notify the other participant of any change of its registered office or permanent address, or any other changes that may affect the Client‘s order confirmed by the Hotel.
     
  4. If the Client does not take over any communication at the address stated in the order, and in the case of legal entities, the address is identical to its address entered in the Commercial or another Register, communication shall be deemed to have been delivered after three days of its submission, even if it does not come to Client’s knowledge. In this case, all legal effects of the served documents shall take effect on the day on which the document is deemed to have been delivered.
     
  5. If the Client does not take over communication at the address stated in the order, and in the case of legal entities, the address is not identical to its address entered in the Commercial or another Register, the sender is obliged to deliver communication repeatedly to the address of the participant entered in the Commercial or another Register. Such delivery shall be governed in its entirety by the provision contained in par. 3 of Article.
     

Art. XVIII.

Conditions fo

 

  1. Conditions for the processing of personal data of Hotel Amade Chateau clients (hereinafter referred to as the Conditions") shall serve to perform the Hotel’s obligations arising from generally binding legal regulations in relation to informing data subjects about the conditions of processing of their personal data.
     
  2. For the purposes of this Article:
    - Controller means the Hotel, i.e. the entity which, alone or jointly with others, determines the purposes and means of the processing of personal data; and processes personal data in its own name,
    - Data Subject means a natural person who is the Hotel client and whose personal data are processed,
    - Recipients means entities through which the Controller ensures the operation of its business on the basis of a contractual relationship and which, on the basis of such a relationship, come into contact with the personal data of Data Subjects,
    - Generally binding legal regulations means statutory, subordinate and international legal standard having a general binding force for the Slovak Republic, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and Act No. 18/2018 Coll. on Personal Data Protection.
     
  3. The Controller that processes the personal data of Data Subjects is the Hotel operator, i.e. Warcun, a.s. (JSC) with its registered office at Dvojrad 333, 930 25 Vrakúň, Registration No. (IČO): 45 669 678. Other contact details of the Controller in matters of personal data protection: e-mail: oou [at] hotelamade.sk
     
  4. The purpose of the processing of personal data of Data Subjects by the Controller is:

    a) To perform a contract to which the Controller and the Data Subject are parties (the Contract for the Provision of Services - hereinafter referred to as the "Contract"). The following personal data shall be processed for such purposes: first name, surname, delivery address/place of residence, e-mail address (or reservation e-mail address), data required for making a non-cash payment (card holder’s first name and surname, payment card type, payment card number, card expiration date, security code). The provision of data under this point is a mandatory requirement necessary for the conclusion and subsequent performance of the contract. The legal basis for the processing of personal data in relation to the purpose of the processing under this point is the need to process personal data in order to perform the contract;

    b)  To facilitate contact with the Data Subject in order to prevent damage and to ensure the protection of the property and financial interests of the Controller and the Data Subject in the event of contingency (lack of capacity, natural disaster, etc.). The following personal data shall be processed for such purposes: first name, surname, telephone contact. The provision of data under this point is a contractual requirement of the Controller the disclosure of which is necessary. The legal basis for the processing of personal data in relation to the purpose of the processing under this point is the legitimate interest of the Controller in ensuring the protection of the property and financial interests of the Controller and the Data Subject;

    c)  The offer of services and products and the collection of the Hotel Amade Chateau’s newsletter and other information from the Controller by the Data Subject. The following personal data shall be processed for such purposes: first name, surname, place of residence, telephone and e-mail contact. The legal basis for the processing of personal data in relation to the purpose of the processing under this point is the consent of the Data Subject. The processing of personal data for the given purpose shall not take place unless the Data Subject has given his or her consent to the processing of his or her personal data for the said purposes.
     

  5. Personal data processed by the Controller shall be processed:

    a)  In the case of data processed for the purpose stated in par. 4 a) of this Article, for the period of time necessary to attain the purpose stated therein,

    b)  In the case of data processed for the purpose stated in par. 4 b) of this Article, within three months after the last provision of services to the Data Subject under the contract,

    c)  In the case of data processed for the purpose stated in par. 4. c) of this Article, until the consent of the Data Subject is withdrawn.
     

  6. Recipients through whom the Controller ensures the operation of its business, or who come into contact with the personal data of Data Subjects on the basis of performance of another legal obligation of the Controller means in particular IT service providers, lawyers, auditors, the providers of accounting, tax, similar consulting and other services, Police Force bodies of the Slovak Republic etc.
     
  7. The Data Subject has the right to

    a) Request from the Controller access to personal data concerning the Data Subject,

    b) Request rectification of personal data concerning the Data Subject, if the data are inaccurate,

    c) Request deletion of personal data concerning the Data Subject by the Controller, if any of the conditions for the exercise of this right is met under generally binding legal regulations,

    d) Request restriction of processing of personal data, if any of the conditions for the exercise of this right is met under generally binding legal regulations; during the restriction of processing, the Controller is entitled to store only the following personal data or process them only for limited purposes arising from generally binding legal regulations,

    e)  Object to processing of personal data concerning the Data Subject under par. 4 b) of this Article for reasons related to a specific situation,

    f)  Request personal data processed concerning the Data Subject which were provided by the Data Subject to the Controller and which are processed for the purposes defined in par. 4 a) or c) of this Article, if they are processed by automated means, in a structured, commonly used, machine-readable format. The Data Subject shall have the right to have the personal data transmitted to another controller, under the same conditions and within the same limits, where technically feasible,
g)  Withdraw Data Subject's consent to the processing of personal data at any time with respect to data processed only based on Data Subject's consent,

    h)  File a motion to initiate proceedings on the protection of personal data with the competent public authority.

Art. XIX.

Final Provisions

  1. These General Business Terms and Conditions and legal relationships established on the basis of them shall be governed by the Slovak law.
     
  2. Should the individual provisions of these General Business Terms and Conditions be or become ineffective or invalid, this shall not affect the validity or effectiveness of the other provisions of these General Business Terms and Conditions.
     
  3. Clients confirm their consent to these valid General Business Terms and Conditions of the Hotel when executing the order. The Hotel reserves the right to change these General Business Terms and Conditions. The obligation to give written notice of any change in the General Business Terms and Conditions shall be fulfilled by publishing them on the website of the Hotel www.hotelamade.sk

These General Business Terms and Conditions shall enter into force as of 01 June 2020.
Vrakúň, on 01 June 2020