The spa environment is one of tranquility and relaxation. Please respect the quiet and privacy of other guests by speaking in a soft voice or simply enjoying the silence. We kindly request that you refrain from using your mobile phone and camera while using the spa facilities. If it is essential to bring it, please turn off all sounds as a courtecy of others and speak in a soft voice. Taking photoes and filming is permitted only without violations of privacy and rights relating to personality of other guests. Smoking is strictly prohibited throughout the spa. If a guest is found to have been smoking outside the designated location, the guest will be charged with a non-negotiable 300 € fine per occasion. While the spa provides lockers, it is recommended that you leave valuables in your guest room safe. The spa does not assume liability for any valuables. Guests are not allowed to bring their own food or drinks to the wellness.
Please consult the spa for reservation. For your convenience the spa will provide towels, slippers, shower caps and all amenities required for use during your visit. During all treatments you will be properly draped for ensured privacy. Getting ready for your treatment we advise 15 minutes prior to your treatment commencing.
Advanced booking is highly recommended to ensure preferred times are available, particularly if you choose to enjoy multiple bookings during your stay. The spa provides walk-in bookings based on availability. To make a reservation from your guest room, please dial 367 from your room. We invite you to advise us of any special preferences, concerns, or focus areas to make the most out of your experience when making your reservation and during your treatment.The minimum age for treatment in the spa is 4, use of the sauna 12 years and fitness centre 14 years. Please be advised that guests below the age of 12 must be supervised. Please advise us of any health conditions, allergies or injuries that could affect your treatments or use of the spa facilities.
Our gift certificates make a wonderful gift for any special occasion. Please enquire at the spa reception for details. If you would like to use a gift voucher for wellness services, please refer to the voucher number when booking. When booking tratments with a gift voucher, the cancellation policy is guaranteed by the payment of the reservation, and the entire amount of the gift voucher is treated as a deposit. When booking with a gift certificate, treatment cannot be canceled or modified within 1 day before the appointment.
Cancellation & Change Policy
We kindly ask our guests to give a minimum of 24 hours (hotel guest 3 hours) notice for changes or cancellations.With fewer than 24 hours (hotel guest 3 hours) notice or in case of no-show you will be charged for 100% of your treatment. If appointments are reserved before arrival at the hotel, the spa cancellation policy follows that of your hotel reservation.
If your time is limited before your treatment,please be informed that a late arrival will deprive you of your treatment time. As a courtesy to the next guest, your appointment will end as originally scheduled should you arrive late.
In case of an inquiry the treatments can be ordered via e-mail wellness [at] hotelamade.sk, by phone + 421 (0) 31 590 38 67, + 421 (0)918 620 493 or personally at the wellness reception.