Cancellation conditions

Cancellation Conditions

  1. The Client has the right to cancel the ordered services or Event at any time. The cancellation must be made in writing (or by e-mail) sufficiently in advance.
     
  2. The Hotel is entitled to compensation in the form of a cancellation fee as a flat-rate compensation, which is determined as a percentage of the price or advance payment for services, the amount of which depends on the period of time remaining between the date of cancellation and the planned start of service provision.
     
  3. Unless otherwise specified or agreed, cancellation fees for an Event are as follows:

    a) For the cancellation of the entire Event:

    - At any time between the day when the contract is executed and the 30th day before the Event, the Hotel shall charge a cancelation fee amounting to 50% of the total of the advance payments stated in Art. XI par. 3 of these GBTC;

    - 15 - 29 days before the Event, the Hotel shall charge a cancelation fee amounting to 60% of the total of the advance payments stated in Art. XI par. 3 of these GBTC;

    - 5 - 14 days before the Event, the Hotel shall charge a cancelation fee amounting to 75% of the total of the advance payments stated in Art. XI par. 3 of these GBTC;

    - 1 - 4 days before the Event, the Hotel shall charge a cancelation fee amounting to 90% of the total of the advance payments stated in Art. XI par. 3 of these GBTC;

    - On the day of the Event, the provider shall charge a cancelation fee amounting to 100% of the total of the advance payments stated in Art. XI par. 3 of these GBTC;

    - The Hotel is entitled to the payment of the full price according to the mutually agreed price offer if the Client does not announce the cancellation of the Event and the Client or Client‘s guests do not use the agreed services.

    b) For the cancellation of the reservation of rooms/apartments:

    - More than 15 days before the Event, the Hotel shall not charge any cancelation fee;

    - 11 – 15 days before the Event, the Hotel is entitled to charge a cancelation fee amounting to  50% of the over-the-counter price of each room/apartment cancelled;

    - Less than 11 days before the Event, the Hotel is entitled to charge a cancelation fee amounting to  100% of the over-the-counter price of each room/apartment cancelled.

    c) For partial cancellation of services other than under point b) (e.g. a reduction of the number of persons, shortening of the event or a reduction of the scope of services):

    - For the cancellation of services contained in the calculation more than 15 days before the Event, the Hotel shall charge no cancellation fee;

    - For the cancellation of services contained in the calculation less than 15 days before the Event in a scope representing a maximum of 10% of the total price of the mutually agreed price offer, the Hotel shall charge no cancellation fee;

    - For the cancellation of services contained in the calculation less than 15 days before the Event in a scope representing more than 10% of the total price of the mutually agreed price offer, the cancellation fee shall be calculated from the difference between the last mutually agreed price offer and the price offer less the cancelled services, by multiplying by the coefficient 0.9 and another coefficient determined under point a), taking into account the number of days  up to the date of the Event.
     

  4. Unless otherwise specified or agreed, cancellation fees for the use of accommodation services outside the Event are as follows:

    a) For the cancellation of room/apartment reservation if the cancellation relates to not more than 3 rooms:

    - More than 48 hours before the start of services, the Hotel shall charge no cancellation fee;

    - Less than 48 hours before the start of services, the Hotel is entitled to charge a cancelation fee amounting to 100% of the price of each cancelled room/apartment per night.

    b) For the cancellation of room/apartment reservation if the cancellation relates to more than 3 rooms:

    - More than 20 days before the start of services, the Hotel shall charge no cancellation fee;

    - 11 - 20 days before the start of services, the Hotel is entitled to charge a cancelation fee amounting to  50% of the price of each cancelled room/apartment for the entire length of the stay booked;

    - Less than 11 days before the start of services, the Hotel is entitled to charge a cancelation fee amounting to 100% of the price of each cancelled room/apartment for the entire length of the stay booked.
     

  5. Unless the Parties agree otherwise, in the case of rescheduling (the postponement of the first day of services) of group booking of accommodation services, as well as in the case of second and subsequent change of the date of individual booking of accommodation services, the Hotel is entitled to demand a cancellation fee, depending on the time segment that remains between the date of notification of the change and the original start of the service, using the dates under the previous paragraph of this Article. The first change of the reservation date for individual clients, as well as a change of reservation increasing the number of rooms, number of guests, length of stay or other required services, with an unchanged date, is not subject to cancellation fees.
     
  6. Unless otherwise specified or agreed, cancellation fees for wellness services are as follows:

    a) For the cancellation of the reservation of wellness procedures (except for Hammam procedures):

    - More than 6 hours before the reserved date, the Hotel shall charge no cancellation fee,

    - Less than 6 hours before the reserved date, the Hotel is entitled to charge 50% of the agreed price,

    - If the Client does not report the cancellation of reservation and does not use the agreed services, the Hotel is entitled to the payment of the full price of booked services.

    - In case of late arrival, the procedure for the Client shall be shortened by the delay time without the right to a discount. The Client shall be charged the full price even if there is not enough time to complete the procedure.

    b) For the cancellation of the reservation of Hammam procedures:

    - More than 12 hours before the reserved date, the Hotel shall charge no cancellation fee,

    - Less than 12 hours before the reserved date, the Hotel is entitled to charge 50% of the agreed price,

    - If the Client does not report the cancellation of reservation and does not use the agreed services, the Hotel is entitled to the payment of the full price of booked services.

    - In case of late arrival, the procedure for the Client shall be shortened by the delay time without the right to a discount. The Client shall be charged the full price even if there is not enough time to complete the procedure.
     

  7. Unless otherwise specified or agreed, cancellation fees for restaurant services are as follows:

    a) Order cancellation (reservation of space, a table or a specific service) at the Pompadour Restaurant, Patesserie, Cigar Room, Kukkonia Restaurant, Wine Cellar, Wellness Bar and Pool Bar more than 24 hours before the reserved date, the Hotel shall charge no cancellation fee.

    b) Order cancellation (reservation of space, a table or a specific service) at the Pompadour Restaurant, Patesserie, Cigar Room, Kukkonia Restaurant, Wine Cellar, Wellness Bar and Pool Bar less than 24 hours before the reserved date, or if services are not used without notice of cancellation, the Hotel is entitled charge a cancellation fee amounting to 100%  of the pre-authorization price under Art. XI. par. 2 hereof.
     

  8. If the right to a cancellation fee is created to the Hotel, the Hotel is obliged to send the Client a notice of the quantification of the cancellation fee and the due date, within 14 days from the date of creation of the right to the cancellation fee.
     
  9. The costs of technical equipment, decorations and otherwise ordered by the Hotel, which are provided by an external company for the needs of securing the Event in the scope of costs already incurred by the Hotel, which could not be covered by other uses, shall be borne by the Client in full.
     
  10. In exceptional cases (an illness, death, etc.), the Hotel may waive the right to a cancellation fee on the basis of demonstrable evidence of the serious cause of the cancellation of the stay or Event.
     
  11. If the right to a cancellation fee or the compensation of costs as per par. 8. is created to the Hotel, the Hotel is entitled to satisfy its claim from the relevant advance payment paid by the Client, if any, of which the Hotel is obliged to inform the Client in writing without undue delay.